Casual Support Specialist

itracks is seeking a Casual Support Specialist to assist with delivering client projects and to provide support to itracks’ clients and market research participants. 

This position is an in-office position in our Saskatoon headquarters.  It has a potential to moving to part to full time hours for the right candidate.  itracks’ help desk is open 5am to 9pm ET Monday through Friday, CST.  Most hours will be during the standard help desk time, however, there may be occasional hours outside of these times available to support international clients. 

Responsibilities: 

• Provide high-quality concierge support for meetings hosted on itracks’ proprietary video platform 
• Respond to participant and client inquiries and perform problem solving effectively and in a professional and timely manner 
• Software and client support within other itracks’ proprietary applications 
• Liaise between external project participants and itracks’ Operations Department including reporting feedback from participants to the software development team 
• Pursue self-development to provide top-quality customer service, and to increase itracks’ software products mastery and industry knowledge 
• Work effectively in a team environment for the good of the company as well as individuals 
• Perform other duties as may be assigned or requested 

Qualifications: 

• Some post-secondary education, preferably in computer technology, or related work experience 
• Candidate must be fluent in English with being fluent in Spanish or French an asset 
• Excellent organizational skills 
• Ability to work both independently and in a team environment 
• Highly proficient in Microsoft Office including Word, Excel, and Outlook 
• Ability to work under pressure in a face-paced work environment 

To apply for this position send your resume to humanresources@itracks.com 

Please quote the job title on your application.