Everything went exceptionally well. We are currently writing the final report on the results. The software was fantastic - no problems at all! The use of the iMarkIt tool allowed the participants to freely express themselves at their leisure. I had very little to do as moderator, other than to clarify internal inquiries about our subject matter. Candace was great with answering our concerns. We look forward to working with you again in the future.
Thanks to everyone at Itracks!!!!!
Sarah Talley
Office of Measurement and Evaluation
Social Securities Administration
www.ssa.gov
"I have been blown away with the responsiveness and helpfulness of everyone I have dealt with at itracks."
Top 50 Research Firm
"Customer service is above and beyond. Tech support and our account rep does not mind explaining things to me many times :) I do love that. Any special request is always taken care of promptly!"
Top 50 Research Firm
"Technical Support is awesome - very knowledgeable about the on-line software and very responsive to our needs."
Qualitative Researcher
"You guys are extremely responsive and friendly. I feel like we're working with real people rather than just nameless / faceless voicemail systems and generic email responses."
Qualitative Researcher
"The experience was awesome. The methodology was so perfect for the subject matter. The respondents were super engaged. The clients loved it. The learning was really valuable. Your guys were great - responsive, available, helpful, nice!
I've got to book my OLFG project (starting week after Thanksgiving) - a series of one-on-ones using your infrastructure. And Rebecca is running a BBFG, too.
Just a great experience. Thanks to all. We'll be working with you a bunch, I suspect. Thanks."
Anne Bitter
Partner
Maya Group
www.maya-group.com
"Itracks has consistently provided us with top-notch customer service for our Bulletin Board Focus Groups. Their research platform suits our needs perfectly, eliminating the biases of traditional focus groups. Itracks is always asking what they can do to serve us better, and then using that information to update the technology to make it even more user-friendly. Having the BBFG's in our product line makes my job as a researcher much easier!"
Lainie Fertick
Research Analyst
Critical Mass Media/division of Clear Channel
"The quality of service we receive from Itracks is outstanding. Our support team does whatever it takes to help make our projects a success and go out of their way to help meet our needs. The software runs smoothly - and clients and respondents alike frequently comment on the ease of use of the technology. Itracks makes my job easier and makes for a successful project!"
Kendall Nash
Burke, Inc.
Manager, Qualitative Services